The course provides the methodology and practices in the identification of configuration items. LU1 tracks the processes needed to establish a stable basis for the continuing evolution of a work product. The baselines and configuration items are the key elements for the creation of a change support management system.

The course concerns the impact that the change will have on the work product, related work products, the budget, and the schedule.

The course follows the process on establishing and maintaining the integrity of baselines.

The course describes the most used change management tools and techniques.

The course aims to provide the learner with the description of the applicable methods for audit performing and different types of audit. It reflects the role of audit on the change management.

The course considers the best practices in information security management and how the change support management system affects the areas of information security.